Understand volume of work to while designing for efficiency.

Is it a ticketing system where user has to create or address atleast 20 per hour?

Is it an inventory management system with millions of SKUs and thousands of order pick/pack operations per hour?

In a monitoring system that raises alerts only when critical issues occur (maybe once or twice a year)?

Along with the volume also understand the urgency, frequency and pace of the task. Can it be done at a leisurely pace or is it in a firefighting mode?